RETURN POLICY

STORE CREDIT ONLY for all U.S. orders + no restocking fees! You have 14 days from the date of fulfillment to return all eligible items. The Store Credit E- Gift Card will be calculated for the item(s) purchased and does not include the amount paid for shipping. Store credit E-gift Card never expires. Please include the Packing Slip with all eligible items authorized for your return in the return package. Additional items not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. Store credit E-gift card cannot be applied to a future purchase until the return is processed. E- Gift card may be redeemed ONLINE ONLY. Please allow 3-4 business days for E-gift card to process once returns reach our facility.

CONDITIONS: All merchandise must be unwashed, unworn, and in original condition or will be subject to denial. Swimwear with a protective adhesive strip must be returned in its original form with the protective strip fully attached.  

FINAL SALE, FLASH SALE, and SEASONAL SALE items are NOT eligible for Returns or Exchanges.  

Below are the categories in which your item will be FINAL SALE:  

  • All Accessories  
  • Jewelry  
  • Hats  
  • Scarves  
  • Sunglasses  
  • Makeup  
  • Handbags  
  • Belts  
  • Fashion Face Coverings  
  • Final Sale and Flash Sale Items   

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES  

We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, and PO Box Addresses, so please send your return to our Thousand Oaks Address:

1610 E Thousand Oaks Blvd, Thousand Oaks, CA 91362

 Include your Invoice + Eligible Items in the Return Package and obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for our Team to process; then, we will email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders. 

 

COMMON RETURN QUESTIONS

 

HOW DO I INITIATE A RETURN?
To initiate a return, please visit our Returns Center!  Once you enter your email address, a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process, a Packing Slip + Prepaid UPS Return Label will be emailed directly to you! Print the label out and send your package back!  
 
HOW WILL I RECEIVE MY STORE CREDIT?  
Expect an emailed E-Gift Card within 3-5 business days of the delivery of your return at our fulfillment center. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. 
 
WHAT IF MY ITEM IS DAMAGED OR  DEFECTIVE?  
We stand behind our products and want you to be satisfied with them! We always do our best to care for our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 48 hours of receiving the damaged item so we can rectify it for you right away!